maskotPrivacy Policy

This page describes what we collect when you use maskot and how we keep that data protected. We at maskot take your privacy seriously. When you create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer, or place a bet on Liga 1 fixtures, we collect certain information. This policy explains what we collect, why, and how we safeguard it.

Our commitment is straightforward: we collect only what we need to operate the platform, verify your identity, process your payments, and comply with applicable law. We do not sell your data to third parties for marketing. We do not share your account details with external advertisers. We encrypt your information in transit and at rest, and we limit access to authorized staff only.

If you have questions about how we handle your data, contact our support team. We respond to data-access requests and privacy inquiries within standard business timeframes.

What Data We Collect on maskot

We collect information in several categories. First, account registration data: your email address, password (hashed, never stored in plain text), and any username you choose. Second, identity verification data: your full name, date of birth, government-issued ID number, and proof of address (utility bill or bank statement). We require this for KYC compliance and to unlock withdrawal eligibility.

Third, payment data: when you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we record the transaction amount, timestamp, and payment method. We do not store your full card number or e-wallet credentials—payment processors handle that securely. Fourth, activity data: your betting history (Liga 1 wagers, Piala AFF markets, slot spins, live-dealer table play), your account balance, and your withdrawal requests.

Fifth, device and access data: your IP address, browser type, device model, and login timestamps. We use this to detect unauthorized access attempts and protect your account. Sixth, communication data: if you contact our support team, we keep records of your inquiries and our responses. This helps us improve our service and resolve disputes.

Account data

Email, password hash, username. Used for login and account recovery.

Identity data

Name, DOB, ID number, proof of address. Required for KYC verification and withdrawal eligibility.

Payment data

Transaction amounts, timestamps, payment method. Used to process deposits and withdrawals.

Activity data

Betting history, balance, withdrawal requests. Used to manage your account and settle bets.

Device data

IP address, browser, device model, login times. Used for security and fraud detection.

How We Use Your Data

We use your data for five main purposes. First, account management: we need your email and password to let you log in, and your identity data to verify your account and unlock withdrawals. Second, payment processing: we use your payment method and transaction history to process deposits and withdrawals, and to comply with anti-money-laundering regulations.

Third, service delivery: we use your activity data to settle your bets, credit your winnings, and manage your account balance. Fourth, security and fraud prevention: we monitor your login patterns, IP addresses, and transaction history to detect unauthorized access and prevent account takeover. Fifth, legal compliance: we retain your data to comply with applicable law, respond to regulatory inquiries, and resolve disputes.

We do not use your data for marketing purposes without your explicit consent. We do not sell your information to third parties. We do not share your betting history or account balance with external advertisers. If we need to share your data with a third party (e.g., a payment processor or compliance partner), we do so only under strict confidentiality agreements and only to the extent necessary to provide the service.

Third-Party Processors and Data Sharing

We work with third-party service providers to operate maskot. Payment processors (for mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers) receive your transaction data to process deposits and withdrawals. Identity verification partners receive your ID and proof of address to confirm your identity. These partners are bound by confidentiality agreements and may only use your data for the specific service they provide.

Our servers may sit outside your jurisdiction. If you're in Jakarta, Surabaya, Bandung, or Medan, your data may be processed and stored on servers in other regions. We apply the same security standards regardless of server location. We do not transfer your data to jurisdictions with weaker data protection laws without additional safeguards. If you have concerns about data location, contact our support team.

On maskot, your data is a trust asset. We protect it with encryption, access controls, and strict policies. We do not monetize your information or treat it as a commodity.

Your Rights and Data Access

You have the right to access your data. If you want to see what information we hold about you, contact our support team with a data-access request. We will provide a copy of your personal data within standard business timeframes. You also have the right to correct inaccurate data—if your address or name is wrong, update it through your account settings or contact support.

You have the right to request deletion of your data, subject to legal retention requirements. If you close your account, we retain your data for a period required by law (typically several years for financial records). You can request that we stop using your data for marketing purposes anytime—we will honor this request immediately. You also have the right to data portability: we can export your account data in a standard format if you request it.

Cookies and Tracking

We use cookies to remember your login session, store your preferences, and track your activity on maskot for security and analytics purposes. Cookies are small text files stored on your device. You can disable cookies in your browser settings, but this may affect maskot's functionality—you may need to log in more frequently or experience slower performance.

We use analytics tools to understand how users interact with maskot. These tools collect anonymized data about page views, click patterns, and session duration. This helps us improve the platform and identify technical issues. We do not use this data to build detailed user profiles or sell to advertisers.

Data Security and Encryption

We encrypt all data in transit using HTTPS (TLS 1.2 or higher). This means your login credentials, payment details, and account information are encrypted when transmitted between your device and our servers. We also encrypt sensitive data at rest—your password is hashed, and your identity documents are encrypted in our database.

We limit access to your data to authorized maskot staff only. Our team members sign confidentiality agreements and undergo security training. We monitor access logs to detect unauthorized attempts. If we discover a data breach, we notify affected users and relevant authorities within required timeframes. We maintain cyber insurance and conduct regular security audits to identify and fix vulnerabilities.

Policy Updates and Contact

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. If we make material changes, we will notify you via email or through a prominent notice on maskot. Your continued use of the platform after such notice constitutes acceptance of the updated policy.

If you have questions about this privacy policy, how we handle your data, or want to exercise your data rights, contact our support team through the in-app chat or email. We respond to privacy inquiries within standard business timeframes. Our services are available only where local law permits. Users are responsible for verifying that their use of maskot complies with their own jurisdiction's data protection and privacy laws.