maskot Casino & Sportsbook FAQ

Opening a maskot account starts with email verification. You provide your email address, and we send a verification link. Once confirmed, you create a username and password, then enter your mobile number for account recovery and optional two-factor authentication.

Next, you complete KYC (know-your-customer) verification by uploading a government-issued ID and a proof-of-address document. This step confirms your identity and unlocks full deposit and withdrawal access. After KYC approval, you add a payment method—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet)—and you're ready to deposit.

Your account settings are available from your maskot dashboard. You can update your password, enable or disable two-factor authentication, change your registered mobile number, and manage notification preferences.

If you need to pause activity or restrict your account temporarily, contact our support team. We can place a temporary hold on your account or restrict access to certain games. This step does not affect your account balance. To resume, contact support and verify your identity. These measures help you maintain control over your account.

Withdrawal requests on maskot go through a review process to ensure compliance and prevent fraud. The review timeline depends on your account history, withdrawal size, and verification status. Once your request is approved, the funds are transferred back to your original payment method.

Transfers via mobile banking, local payment, online payment, e-wallet, or mobile banking typically appear in your account after approval. Bank transfers to local payment, online payment, e-wallet, or mobile banking are processed according to your bank's standard timelines. If your withdrawal is delayed, check your email or contact our support team for an update.

Yes, maskot supports direct bank transfers to and from local payment, online payment, e-wallet, and mobile banking. When you deposit, select the bank transfer option in your payment method settings and follow the on-screen instructions. Your bank will provide a reference number for the transaction.

For withdrawals, you provide your bank account details during KYC verification. Once your withdrawal is approved, funds are sent to your registered bank account. Bank transfer timelines depend on your bank's processing schedule, typically within standard business hours. If you need to change your bank account, contact our support team.

maskot periodically offers welcome bonuses to new accounts. The exact terms of any offer depend on the promotion running at the time you register. Check the promotions section in your maskot account dashboard to see what's available.

Any welcome offer is subject to terms and conditions. These terms outline eligibility, bonus amount, wagering requirements, and expiration date. Read the full terms before claiming any offer. If you have questions about an available promotion, contact our support team for clarification.

maskot offers a wide range of sports and gaming categories. Football betting covers Liga 1 Indonesia, Piala AFF, Piala Indonesia, Champions League, and international tournaments. We also offer live football markets and match statistics for major games.

Casino games include live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) hosted in multi-camera studios. Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. We also cover esports markets including Mobile Legends, Free Fire, and PUBG Mobile. All games are accessible from your single maskot account.

Our maskot support team handles English and Indonesian. You can reach us through the in-app chat during your session. We aim to respond to common queries quickly. For complex issues or account-specific questions, you may be asked to provide additional information via email.

If you need assistance with account recovery, payment issues, or security concerns, contact support with your account username or registered email. Have your recent activity details or transaction reference numbers ready to speed up resolution.

maskot is available only in jurisdictions where online gaming and sportsbook wagering are legally permitted. We do not operate in jurisdictions where such activities are prohibited by law. Users are responsible for verifying that access to maskot is legal in their location before creating an account.

If you access maskot from Jakarta, Surabaya, Bandung, Medan, or another location, confirm with our support team that our services are available where you live. For detailed information on service availability and jurisdictional restrictions, see our Legal NoticeOur services are available only where local law permits.